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Max Hemingway

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Max Hemingway

Tag Archives: Productivity

Site Reliability Engineering by Google

03 Friday Feb 2017

Posted by Max Hemingway in Digital, Productivity, Programming, Tools

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Coding, Digital, Productivity, Programming

learnHaving read this book previously its good to see that it is now available from Google on-line for reading/reference. The book itself is a collection of articles and essays on how Google run and maintain their computing systems by their Site Reliability Engineers.

The book can be accessed at  https://landing.google.com/sre/book/

List of the Table of Contents showing the articles and essays in the book.

Table of Contents
Foreword
Preface
Part I – Introduction
Chapter 1 – Introduction
Chapter 2 – The Production Environment at Google, from the Viewpoint of an SRE
Part II – Principles
Chapter 3 – Embracing Risk
Chapter 4 – Service Level Objectives
Chapter 5 – Eliminating Toil
Chapter 6 – Monitoring Distributed Systems
Chapter 7 – The Evolution of Automation at Google
Chapter 8 – Release Engineering
Chapter 9 – Simplicity
Part III – Practices
Chapter 10 – Practical Alerting
Chapter 11 – Being On-Call
Chapter 12 – Effective Troubleshooting
Chapter 13 – Emergency Response
Chapter 14 – Managing Incidents
Chapter 15 – Postmortem Culture: Learning from Failure
Chapter 16 – Tracking Outages
Chapter 17 – Testing for Reliability
Chapter 18 – Software Engineering in SRE
Chapter 19 – Load Balancing at the Frontend
Chapter 20 – Load Balancing in the Datacenter
Chapter 21 – Handling Overload
Chapter 22 – Addressing Cascading Failures
Chapter 23 – Managing Critical State: Distributed Consensus for Reliability
Chapter 24 – Distributed Periodic Scheduling with Cron
Chapter 25 – Data Processing Pipelines
Chapter 26 – Data Integrity: What You Read Is What You Wrote
Chapter 27 – Reliable Product Launches at Scale
Part IV – Management
Chapter 28 – Accelerating SREs to On-Call and Beyond
Chapter 29 – Dealing with Interrupts
Chapter 30 – Embedding an SRE to Recover from Operational Overload
Chapter 31 – Communication and Collaboration in SRE
Chapter 32 – The Evolving SRE Engagement Model
Part V – Conclusions
Chapter 33 – Lessons Learned from Other Industries
Chapter 34 – Conclusion
Appendix A – Availability Table
Appendix B – A Collection of Best Practices for Production Services
Appendix C – Example Incident State Document
Appendix D – Example Postmortem
Appendix E – Launch Coordination Checklist
Appendix F – Bibliography

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Digital Tools- Voice Activated Assistants

20 Friday Jan 2017

Posted by Max Hemingway in Digital, Innovation, Productivity, Tools

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Tags

Digital, Innovation, Productivity, Tools, Voice

blogger-336371_640Does the Voice Activated Assistant have a place in the business?   Yes it does. There are lots of voice activated assistants available to help us with our daily tasks. Some are built into mobile devices and some are purchased as specific items. The key is that they all respond to commands and can interact with other devices in our lives.

These devices are already within most business today, but may not being used to their full potential.

“<Insert Name of Assistant> turn on the lights” – providing that the assistant has been linked to the lighting system it will turn on the lights as requested.

Voice programs and activation have been around for along time, but have only recently become more mainstream with the advancements in the speech algorithms and technology to recognise the various dimensions and variants of the human voice. Also the ability to respond in a human voice. Brings back memories of playing around with Dr Spaitso (https://en.wikipedia.org/wiki/Dr._Sbaitso) or watching the film War Games and wanting a talking computer “Would you like to play a game….”.

The biggest market at the moment is the consumer market with devices such as the Amazon Echo being used to connect a myriad of devices and services to build a connected home. There are a number of other assistants out there on devices that can do the same, such as Siri, Cortana, AVIC, and Google Now on the market. There are lots of others available as well.

There are also lots of projects and wishes to have an AI Assistant similar to J.A.R.V.I.S from Marvel’s Iron Man. Such a project is being carried out by Mark Zuckerberg. https://www.facebook.com/notes/mark-zuckerberg/building-jarvis/10154361492931634/

For some having devices around that are constantly listening can be a security issue, however in the main having a voice activated assistants are becoming more common place in every day lives.

“Google says 20 percent of mobile queries are voice searches” http://searchengineland.com/google-reveals-20-percent-queries-voice-queries-249917. This figure will be higher including all the assistants.

This trend is already seeing businesses building web based services to be voice friendly and allow access to data by looking at the type of natural questions someone may ask. Typically a voice search will take longer than a typed search as there is an additional processing step around the voice translation to search, however this is speeding up with the advancements in the programming and algorithms used.

Another example of a business application for voice assistants is where an operator is working with their hands and needs to get a part delivered or get answers to a question about the task they are doing.

In an office the assistant could be used to raise a ticket on the help desk AI, which in turn will try to solve the issue before raising a ticket for a human operator to assist.

Voice has been around for a long time and the future will see it mature to be a more personalised assistant with the ability to interact by recognising the user and have the ability to be called different names, removing the current standard activation names. Linking voice, business systems, data science, AI and machine learning will see a future of being able to ask natural language voice questions to the device about the business/data and obtain a natural language response from the system.

 

 

 

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Chronodex 2017 (Jun-Jun)

23 Friday Dec 2016

Posted by Max Hemingway in Productivity, Tools

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Productivity, Tools

ChronodexThe first half of the 2017 Chronodex has been released by Patrick Ng.

Available at:  https://app.box.com/s/rcthk406yjp0obd3263nwsphk53h4nyk

There is still a place for a manual diary and journalling using a pen rather than a blog post as discussed here No Batteries Required: My Personal Journal. I am now on my 19th Journal and still going strong.

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Pen Based Productivity Tools – The Chronodex 2016 part 2

08 Friday Jul 2016

Posted by Max Hemingway in Productivity, Tools

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GTD, Productivity, Tools

ChronodexThe second half of the year has been released for the Chronodex by Patrick Ng.

Available at:  https://app.box.com/s/ln730mbtqhd7kkkp8aj8osknzv3pw7zd

There is still a place for journalling using a pen rather than a blog post as discussed here No Batteries Required: My Personal Journal. I am now on my 17th Journal and still going strong.

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Taking the ServiceNow Administrator Certification

07 Tuesday Jun 2016

Posted by Max Hemingway in Certification

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Certification, CPD, Productivity

DevelopmentIts been a while since my last blog post, mainly because of studying to take an exam following a course on ServiceNow Administration so my mind has been on passing this.

Getting back into taking exams has been an interesting process for me as I have been recently learning and practising what I have learnt for my CPD (Continual Professional Development) and Personal Development.

Right from taking exams back at school the advise given then has always stuck with me. Break the subject down into the parts needed for the exam then Learn, Revise and Test.

Back in my day (sounding old now!) we had pen and paper and index cards that were written out with crib notes. I have since moved to a mini tape recorder and then to notes on a computer, videos and online tests/practice exams. Each of these methods have their place and still in use today.

Studying for the exam, I found myself going back to the recording my notes as a good method of learning.

The internet does provide a good set of resources available to study from, such as:

  • Training Courses
  • Self-paced training modules
  • Knowledge Base’s / Wiki’s
  • Blogs
  • Forums
  • Official Documentation
  • Developer/API resources
  • Videos/Youtube
  • Demos/Test/Dev Systems to study on

I did pass the exam and am now looking at my next area of study and certification.

Keeping yourself current and up to date and recording your CPD is important. I have written some blog posts on this subject previously:

Recording your CPD
The Nature and Cycle of CPD
CPD is a two way street
A balance of Verifiable and Non-Verifiable CPD
How much CPD/Training should you be doing?

For those taking the ServiceNow Certifications this blog post is a good start on how to start learning ServiceNow:

https://community.servicenow.com/groups/developer-certification/blog/2015/09/03/learning-servicenow-from-scratch-and-prepping-for-the-certification-exam

Good luck if you are taking an exam.

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Build 2016 Resources

07 Thursday Apr 2016

Posted by Max Hemingway in Development, IoT, Programming, Raspberry Pi, Security, Tools, Windows

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Architecture, Coding, Development, DevOps, Innovation, IoT, Knowledge, Open Source, OpsDev, Productivity, Programming

Following the latest Build 2016 conference Microsoft have new released a number of resources and videos on Channel 9, providing 49 pages of videos and presentations.

Lots of learning available.Code

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8 Free “For Dummies” books you should read in 2016

12 Tuesday Jan 2016

Posted by Max Hemingway in Architecture, Cloud, Development, DevOps/OpsDev, Enterprise Architecture, Innovation, Programming, Security

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Architecture, Development, DevOps, Knowledge, OpsDev, Productivity, Programming, Security, Tools

There has been a lot of the free smaller versions of the “For Dummies” books published recently. These are normally sponsored by a company to help promote a way of thinking/product/etc, however they do contain useful overviews and information on the subject that they are presenting on.

Here are my top 8 of these which should be on your reading list for the start of 2016. All are downloadable in PDF format*.

Agile for Dummies

API for Dummies

DevOps for Dummies

Micro-segmentation for Dummies

Next Generation Endpoint Security for Dummies

Software Defined Data Centres for Dummies

Software Defined Networking for Dummies

Software Defined Storage for Dummies

*You may need to sign up to receive some of these books.

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Manual tasks of today should be the Automated tasks of tomorrow

11 Monday Jan 2016

Posted by Max Hemingway in Architecture, Development, DevOps/OpsDev, Innovation, Open Source, Productivity, Programming, Tools

≈ 10 Comments

Tags

Architecture, Development, DevOps, Open Source, Productivity, Tools

“Manual tasks of today should be the Automated tasks of tomorrow”.

CogsThere are lots of Automation tools available to people and businesses today to automate tasks that are carried out in a manual way. The pace at which this is happening is varying based on Habits and Patterns that we use on a daily basis. Also because change is involved which sometimes causes its own set of anxieties and issues.

Back in 2012 Bruno Oliveir published a graph on G+ on Geeks and repetitive tasks, which, shows a view of time vs task and how as geek vs non geek might approach automation.

geeks-vs-nongeeks-repetitive-tasks

An alternative view was published by Jon Udell in 2012 – Another way to think about geeks and repetitive tasks which shows an alternative view adding in more steps to show repetition.

alternate-view-of-automation

xkcd has an interesting view on the subject that does ring true in some cases where something does not exist and needs to be created in order to Automate.

automation

You need to be careful that in spending lots of time in trying to automate a task, that you don’t may spend more time in developing automation than could have been spent actually doing the task.

To get over this an element that is missing from these graphs is reuse and blueprints/patterns. The chances are that someone else has had a go at doing what your about to automate so there may be something to reuse rather than developing something yourself.

There are lots of tools and code repositories available today with more being developed. It will depend upon what you are automating as what to use.

Some of the tools available include;

  • Chef
  • Docker
  • Github
  • Jenkins
  • Jira
  • Powershell
  • Puppet

There are too many to list – lots of others available.

Using an Agile approach as well may reduce the length of the task size line on the graph as you do not need to boil the ocean to automate. Break up tasks into their components and you may find it easier to automate.

These tools are also bringing the geek and non geek lines together as Application’s and API’s make it easier for automation to be implemented. The plot of the graph changes into a repeatable process and in effect becomes a loop for both the geeks and non geeks.

Automate

So what will you automate today?

 

 

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An A-Z Guide to being an Architect

07 Thursday Jan 2016

Posted by Max Hemingway in Architecture, Big Data, Cloud, Development, DevOps/OpsDev, Enterprise Architecture, Governance, Innovation, IoT, Open Source, Productivity, Programming, Security, Social Media, Tools

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Architecture, Cloud, CPD, Data, Development, DevOps, Innovation, IoT, Knowledge, learning, Open Source, OpsDev, Productivity, Programming, Social Media

Back in 2008 Microsoft published An A-Z Guide to ABCBeing an Architect in their Architecture Journals.

Here is my take on an updated A to Z Guide to being an Architect. A couple of these may be similar.

A – Architect

Having the right level of skills as an Architect or engaging an Architect with the right level of skills will depend on the work needing to be undertaken. There are several types of Architect with some specialising in certain areas and others being multi domain skilled. The list below covers some of the different types of Architect- this is not an exhaustive list:

  • Enterprise Architect
  • Information Architect
  • Solutions Architect
  • Software Architect
  • Systems Architect

B – Blueprints

Following Blueprints and Patterns either published by vendors (such as the Microsoft Blueprints) or developed internally around your products and services will ensure repeat-ability and cost control around the design process.

Some examples showing different pattern types can be found at Architecture Patterns

C – Contextual Web Era

The up and coming 4th Platform area is the Contextual Web Era

  • 1st Platform – Mainframe Era
  • 2nd Platform – Client Server Era
  • 3rd Platform – Cloud Era
  • 4th Platform – Contextual Web Era

This is an up and coming era with lots of new innovation and developments. Keeping up with developments is key going forward for any architect to understand designs/solutions, art of the possible now and future, innovation and for developing roadmaps for solutions.

D – DevOps

To quote Wikipedia – “DevOps (a clipped compound of “development” and “operations”) is a culture, movement or practice that emphasizes the collaboration and communication of both software developers and other information-technology (IT) professionals while automating the process of software delivery and infrastructure changes”. Having knowledge of DevOps, OpsDev and Agile assist with Architecting a solution for a business understanding their practices and modes of interacting with technology to meet business requirements. A Good book on the subject of DevOps is “The Phoenix Project” by Gene Kim.

E – Enterprise Architecture

EA (Enterprise Architecture) is a blueprint that defines how a business can meet its objectives and strategy. This is achieved by conducting analysis, design, planning, recommendations and implementations through an Enterprise Architecture Framework

Enterprise Architecture Wikibook

F – Four Two Zero One Zero

42010 is the ISO Standard that most frameworks adhere to. Working to a Framework brings structure to your designs and life cycles.

There are a number of frame works available such as:

  • DoDAF
  • MoDAF
  • TOGAF
  • Zachman
  • Other Frameworks are available

Enterprise Architecture Wikipedia Book

G – Governance

Governance is an important part of architecture as it

  • Ensures Conformance
  • Controls Variance
  • Maintains Vitality
  • Enables Communication
  • Sets Direction
  • Issue Resolution
  • Provides Guidance and Prioritisation
  • Promotes Best Practise
  • Minimises Risk
  • Protects IT environments from tactical IT changes, project solutions, and strategic proposals that are not in an organisations global best interest
  • Controlling Technical Diversity, Over-Engineering and Unnecessary Complexity
  • Ensures projects can proceed quickly & efficiently
  • Control over IT spend
  • Quality Standards
  • Efficient and optimal use of resources and increase the effectiveness of IT processes

H – Hands On

It is important to be current and understand the technologies you are architecting. There are lots of options available to get your hands dirty using technology from using Cloud Servers to virtual machines on your compute device. There are other computing devices such as the Raspberry PI that provide a cheap alternative to standing up small farms to learn on.

I – IoT

IoT (Internet of Things) is where physical things are connected by the internet using embedded sensors, software, networks and electronics. This allows the items to be managed, controlled and reported on. My blog posts on IoT Device Security Considerations and Security Layers goes into more detail on this subject.

J – Juxtaposition

Juxtaposition is something an architect should be doing to compare things/items/artefacts etc.
noun;
1. an act or instance of placing close together or side by side, especially for comparison or contrast.
2.the state of being close together or side by side.

Source:http://dictionary.reference.com/browse/juxtaposition

K – Knowledge

I would class Skills with Knowledge. It is important as an Architect to ensure that your skills/knowledge are up to date and where you are unsure of a technology, you have a plan to address and skill up. Build a good CPD (Continuing Professional Development) plan and work towards completing it.

L – Language

With the move to cloud it is important to ensure your scripting skills are up to date as most cloud platforms use scripting to assist with the deployment of environments. This is also true of other DevOps/OpsDev applications. If you are unsure on what to learn this guide may help you – Learn a Programming Language – But which one?

M -Micro Segmentation

Micro Segmentation allows a business to use Networks, Compute and Storage to automate and deliver complex solutions by carving up and using the infrastructure. This segments part of the infrastructures to specific functions/tasks. It can also be used in a security context to segment networks, firewalls, compute and storage to increase security and reduce cyber attacks.  VMware have produced a book “Micro Segmentation for Dummies” that can be downloaded from here.

N – Next Generation

Next Generation refers to the next stage or development to something such as a new release of hardware or software. Next Generation is becoming a common term now to define products and artefacts, an example being Next Generation Firewalls.

O – Open Source

Open Source has been available for a long time with software such a Linux, however there is a bigger shift towards using Open Source and acceptance by businesses. Some examples of Open Source that is now mainstream within business include;

  • Ansible
  • Chef
  • Docker
  • Puppet

P – Performance

Performance can cover people as well as solutions / systems. Performance metrics should be set out at the inception of an engagement then monitored and reported on. This will be a factor in driving Continuous Improvement going forward as well as forecasting / planning for future upgrades and expansion.

Q – Quality

Quality is a huge subject and has a lot if standards governing it and how it affects all aspects of business and architecture. Knowing which standards and how they affect a solution will assist in the whole architecture lifecycle. There are also a number of tools available to help you;

  • Architecture Frameworks
  • ITIL
  • Six Sigma

There is also a level of pride and satisfaction in producing a quality solution and system achieving the objectives and requirements set out by the business.

R- Roadmap

Any architecture/solution should have a roadmap to set out its future. Roadmaps should include items such as:

  • Current state
  • Future state
  • Innovation
  • Upgrades / Releases
  • New Features / Functions
  • End of Life / Replacement

S – SMAC

SMAC stands for Social, Mobile, Analytics, Cloud. SMAC is an acronym that covers the areas and concepts when these four technologies are brought together to drive innovation in business. A good description of SMAC written by a colleague can be found here Acronyms SMAC.

T – Transformation

The majority, if not all systems will undergo a form of transformation. This may be in the form of a simple upgrade or to a complex redesign and migration to something else.

U – UX

UX (User eXperience) affects how people interact with your architecture / design and how they feel about it (emotions and attitudes). With the boom in apps and the nearing Contextual Web Era, UX is one of the most important factors to getting an architecture used. If your users don’t like the system they may find something else to use that they like.

V – Vision

Understanding the vision of your customer and their business is the driving factor for any architecture.

On working with your customer you should look to become a Trusted Advisor and also with your colleagues. A great book on the subject is The Trusted Advisor by David Maister. The book covers 3 main areas which discusses perspectives on trust, the structure of trust building and putting trust to work.

W – WWW

The internet is a key delivery mechanism for systems. Knowing how this works and key components to the internet should be understood such as:

  • IPV4 – IPV6
  • DNS
  • Routing
  • Connectivity
  • Security

X – X86

X86 – is a standard that every knows as its one of the most common platform types available.

Y – Year

Year is for the longevity of the solution you are designing. How many years are your expecting it to last What are the Business Requirements, statutory obligations, depreciation etc that need to be planned in. Consider things like End of Life, Maintenance and Upgrades on hardware and software from a solution point of view.

Z – Zero Defects

The best solution is the one with zero defects, but reaching this goal can be a challenge and can also consume a lot of expense. The best way to ensure Zero Defects is to use:

  • Best Practice
  • Reference Architectures
  • Blueprints/Patterns
  • Checklists
  • Reuse
  • Lessons Learnt

This is my current A to Z and some of the entries may be different in your version so “What is in your A to Z of being an Architect?”

I will look to write some further blog posts on the areas listed in this A to Z

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Personal Knowledge Management System – Revised for 2016

06 Wednesday Jan 2016

Posted by Max Hemingway in Productivity, Social Media, Tools

≈ 5 Comments

Tags

Knowledge, Productivity, Social Media, Tools

I originally blogged about my Personal Knowledge Management System back in January 2015 and as we are beginning 2016 its time to review it again. I use my Personal Knowledge Management System to collect, sort and store useful artefacts, blogs, information, inspiration, articles and bits I find on the web.

PKMS

Journal

Journalling in both a Personal and Work life is a useful tool to keep notes on your thoughts and ideas. In my personal life I opt for recording these in a Moleskine – See my blog post No batteries required for further details.

Personal Social Media

This side of life I separate from my work life using things like Instagram and Facebook.

Research

I have split this into two areas:

  • Podcasts
  • Web

Podcasts cover both Audio and Video casts that I watch/stream online or download to my Media Player to listen to on journeys.

Web I pull down into one feed to read using Feedly.

Feedly

I am using this to collect the stories from blogs and web sites I regularly ready. A good tip picked up in the office today from a colleague. This allows you to scan the articles in a few minutes on a single screen without going via multiple sites. Using a series of key strokes you can read the headlines, then move down the articles, opening each one on the screen if you so wish.

Instapaper

I am using Instapaper to store the articles that I like and want to save. This is done via a manual process at the moment.

Twitter

Apart from my normal twitter account (link at the side of the screen) I now have a twitter account to show what I am currently reading. @HemingwayReads

Publishing my Blog

I publish my blog using WordPress which then posts to Twitter, Linkedin and G+ (While its still going)

Further Inspiration from others

Some other good Personal Knowledge Management Systems from my colleagues to read are:

  • Graham Chastney – How I process information
  • Stuart Downes – My Personal Knowledge Management Systems
  • Steve Richards – My personal work style

 

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